FAQ

*We have set a minimum purchase price.
We cannot accept orders under 1000 yen.
Please make an order of 1000 yen or more.

*購入金額が1000円以上でご注文が可能です。

購入金額1000円以下は注文がキャンセルされますのでご注意ください。

 

How much is the shipping cost?
 
Shipping fee will be determined by weight.
You can see the shipping cost before ordering.
Please add your desired items to the shopping cart.
Next, enter your address.
Shipping will be calculated automatically.

How much do I need to purchase to get free shipping?

No, we do not offer free shipping. International mail is very expensive and cannot be made free of charge.

How long is it to arrive?

*Express delivery.
Usually, if there is no problem with the customs inspection, it will be delivered in about 1 weeks.
But, International mail may be delayed very much.
It depends on the custom of the country.

*Economy slow mail , For Order up to 2 kg

Is the pack delivered to my home mailbox?

No, your pack needs your signature.
It will not be delivered to the mailbox.
Please let us know if you can not sign.

Do I need to pay the customs fee?

Customs duty and other taxes may be levied when the shipment reaches your country.
If applicable, please pay those costs directly to the delivery agents or the customs office.
Policies on those taxes vary in each country.
Please contact the customs office at your country for more details.

Can you sell refill inks or Japanese spray cans?

No, dangerous goods can not be sent by airplane or boat.
It will not be accepted by the Japanese post office.

Can I go to your store and buy it?

No, we do not have a physical shop.
We sell products only online shop.
If you are in Japan, we will send you pack to your accommodation.

Can I get free stickers and markers?

If you order, we will add extra product to your pack.

Is there a free sample?

No, we do not do free samples.
Please make a small order before a big order.

I will promote you. So please send it free.

Thanks for the suggestion. We have not done such a thing.

A broken item arrived.

If there is a problem with the item you received, please contact us immediately.

I want to return packs.

Returned goods due to customer's convenience will not be accepted.
If there is a defect in the delivered product, we will refund it.
Please contact us within 7 days after goods arrival.